FAQs

Q: Do you ship pallets? We do not ship LTL at this time but plan to do so in the future. 

Q: Do you accept hazmat items? We do not accept hazmat at this time.

Q: Will you ship my FBM orders? We do not ship FBM. 

Q: What kind of extra fees can I expect every month? We do our best to only charge according to our pricing schedule to avoid confusion and make accounting simple for sellers. If you anticipate a situation not covered by our pricing schedule let us know, and we can work it out together!

Q: Do you offer long-term storage? Unfortunately, we can only offer free short-term storage up to 2 weeks. We can return items to you or your supplier or dispose of them for a small fee.

Q: You're Amazon sellers- how do I know you won't use my listings? We handle our businesses with the highest level of integrity and respect for the Amazon seller community. Our seller account is a separate business and is treated as such.

Q: I order pallets wholesale. Is this a problem? Not at all! We have a receiving bay and do not require trucks with lift gates. We will happily take pallets. 

Q: Are you in a tax-free state? We are in Missouri, and your orders are subject to a 5.9% sales tax.

Q: Most other prep centers I've found require you to be a larger seller or charge a lot of separate fees for materials and supplies- why are you different? We feel prep centers shouldn't be out of reach for smaller sellers, especially those who don't have the space or means to prep themselves. We also know if you're constantly doing complicated mental math while you're sourcing and adding up small fees, you're wasting time. By sticking with an easy per-item fee, you have the peace of mind knowing we can save you time and prep your items securely without the surprise of extra costs each month.